E4mc Privacy Policy — User Information Protection
E4mc takes the privacy of every user in Malaysia seriously. This policy explains how we collect, store, use, and protect your personal information when you use our platform.
Effective Date: 1 January 2026
Information We Collect
When you register and use the e4mc platform, we collect various types of information to ensure the services we provide are secure, accurate, and suited to your needs as a user in Malaysia.
Account Information
This includes your full name, email address, mobile number, date of birth, and identity verification details required during registration and identity verification.
Device & Browser Information
E4mc collects technical data such as device type, operating system, web browser type, IP address, and screen resolution to diagnose technical issues and improve the user experience on our platform.
Local Payment Information
To process deposits and withdrawals in MYR (RM), we collect payment-related information such as the account holder's name and account number required for transfers via DuitNow or GrabPay. Full credit or debit card numbers are never stored on our servers.
Usage Data & Activity
We record platform usage activity — including games played, bets placed, active session duration, and transaction history — for account security and service improvement purposes.
How We Use Your Information
Information collected by e4mc is used exclusively for platform operations and improving the user experience. We will not use your personal information for unrelated purposes without your consent.
- Processing account registration and verifying user identity in line with compliance requirements.
- Processing deposits and withdrawals in MYR (RM) securely and accurately.
- Sending account notifications, transaction updates, platform announcements, and relevant promotional information.
- Detecting and preventing fraud, money laundering, or unauthorised access to user accounts.
- Complying with all legal and regulatory obligations applicable to platform operations in Malaysia.
- Improving platform functionality based on anonymised, aggregated usage data.
Cookies & Session Tracking
The e4mc platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform runs smoothly.
Session cookies are used to maintain your logged-in status while using the platform, allowing you to navigate between pages without having to log in again. Preference cookies store your chosen language and display settings.
Analytics cookies help us understand how users interact with our platform. This data is collected in aggregate form and cannot directly identify any individual. You can manage cookie settings through your web browser, though doing so may affect certain features on the e4mc platform.
Data Storage & Security Measures
E4mc stores users' personal information on servers protected to the highest industry security standards. All data transmitted between your device and e4mc's servers is encrypted using SSL (Secure Socket Layer) protocol to prevent any interception during transmission.
Access to users' personal information within our internal systems is restricted to staff with a legitimate need, and every access is logged for audit purposes. User passwords are never stored in plain text — they are processed through a secure hashing algorithm.
Inactive user account data will be retained for a maximum of 7 years after account closure, in line with Malaysian legal compliance requirements. After that period, data will be permanently deleted from our systems.
Information Sharing & User Rights
Third-Party Sharing
E4mc does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share information with third parties in the following circumstances:
- Approved payment providers for processing transactions in MYR (RM) — only the information necessary to complete the transaction is shared.
- Malaysian government authorities or law enforcement bodies when required by law or court order.
- Selected technical service providers that assist with platform operations, subject to strict confidentiality agreements.
User Rights Over Personal Data
As an e4mc user, you have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete information via your account settings or by contacting our support team.
- Deletion: You may request the deletion of your account and personal information, subject to applicable legal record-retention obligations.
To submit any request relating to your privacy rights, please contact the e4mc support team or visit the FAQ us for further guidance.
Policy Changes & How to Contact Us
E4mc reserves the right to update or amend this Privacy Policy at any time to reflect changes in data handling practices, Malaysian legal requirements, or changes to our platform services. Any updates will be published on this page with a new effective date.
We encourage users to check this page periodically. Continued use of the e4mc platform after any changes are published constitutes acceptance of the latest version of this Privacy Policy.
If you have any questions, concerns, or complaints about how e4mc handles your personal information, please contact us via:
- Support email: [email protected]
- Help page: FAQ
Our team will endeavour to respond to all enquiries within a reasonable timeframe.
Further Information & Assistance
To review the platform's terms of use or get help with your account, visit the relevant pages below.